SwitchPath · by Saint ICT

Every call and every chat, on one path

SwitchPath brings outbound dialling, inbound calls and WhatsApp into one browser workspace for your team — from a shared WhatsApp inbox for a small business to a full contact centre.

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  • Hosted in South Africa
  • Built for POPIA
  • Runs in the browser
Agent console ReadyExample
  • Kagiso M.My order 48213 shows as delivered…1
  • Retention · predictive082 555 0142 · dialling
  • Ayesha P.Can you send me my statement?
  • Sales queue2 waiting · 00:18

Hi! My order 48213 shows as delivered, but nothing has arrived. Can you help?

WhatsApp · 08:14

So sorry, Kagiso! Your parcel is at the depot and will be delivered tomorrow morning.

Thandi · 08:15
Incoming WhatsApp callKagiso M. · recordedAnswer
For smaller teams on WhatsApp

SwitchPath Messaging

One shared WhatsApp inbox for your whole team — with templates, broadcasts, consent and a mobile app.

For outbound and inbound call teams

SwitchPath Dialler

Predictive, auto and preview dialling, inbound call flows and WhatsApp — run from the browser, on telephony you control.

For contact centres: WhatsApp and voice in one console

SwitchPath Communicator

The full contact centre: WhatsApp messaging and calling, inbound calls and predictive outbound dialling in one agent console.

SwitchPath Dialler

Dialling that keeps up with your agents

Predictive, auto and preview dialling, chosen per campaign. Scripts arrive already filled in, the contact pops up as the call connects, and every outcome is captured.

  • Abandoned calls held under each campaign’s ceiling, with a recorded message on any that are
  • Inbound queues, ring groups, hours and voicemail on the same numbers
  • Every call recorded, with a live view of the floor
See the Dialler
A short film of the real agent workspace and campaign settings. All names and numbers in it are fictional.
A short film of the real console and mobile app. All names and numbers in it are fictional.
SwitchPath Messaging

Every WhatsApp message deserves a reply

For smaller teams: one shared inbox on your WhatsApp Business number, so anyone on the team can answer — at the desk or from their phone.

  • Approved templates, contacts with tags and custom fields, and spreadsheet import
  • Broadcasts only to people who said yes — and STOP means stop
  • Answer WhatsApp calls in the browser
See Messaging
SwitchPath Communicator

The whole contact centre in one console

WhatsApp messaging and calling, inbound calls and predictive outbound dialling — with one case history per customer, one queue and one softphone for every agent.

  • One case per customer
  • One queue (ACD)
  • Predictive outbound
  • WhatsApp Flows
  • Cross-channel reporting
See the Communicator
Why SwitchPath

Made for South African teams that talk to customers

The rules that matter — consent, opt-outs, recordings, abandoned calls — are built into the products, not left to your agents to remember.

  • Consent is built in

    Marketing consent is recorded per contact. A WhatsApp reply of STOP opts the person out automatically, and do-not-call numbers are checked at upload and again at dial time.

  • Abandoned calls kept in check

    Predictive campaigns hold their abandon rate under a ceiling that each campaign sets, and play a recorded message on any call that is abandoned.

  • Recorded and audited

    Inbound, outbound and WhatsApp calls are recorded automatically. Agents can pause recording while card details are read out, and playback is limited by role.

  • Nothing to install

    Agents work in the browser with a built-in softphone. A desk phone is optional, and SwitchPath Messaging also has a mobile app for your team.

  • Your data stays local

    Hosted by Saint ICT in South Africa, or deployed on your own infrastructure. Each client gets its own environment, never shared with anyone else’s.

  • Backed by a licensed operator

    SwitchPath is built and supported by Saint ICT, an ICASA-licensed telecommunications company with its own network and voice, cloud and managed services.

How it works

From first call to go-live, with us

We set SwitchPath up with you: your numbers, your team, your campaigns. Then Saint ICT hosts and supports it, so you can get on with serving customers.

How it works

  1. Talk to us

    Tell us how your team works today: channels, team size, call volumes and the systems you use. We show you the product live and recommend the right fit.

  2. Connect your numbers

    We register your WhatsApp Business number with Meta and connect your phone lines (SIP trunks), so customers reach you on the numbers they already know.

  3. Set it up for your team

    Users and roles, templates, campaigns, queues, hours and greetings are configured with you, and your contact lists are imported.

  4. Go live

    Your agents learn to work in the browser (and on the mobile app for Messaging), and you go live with us on hand.

  5. Ongoing support

    Saint ICT hosts, monitors, updates and supports SwitchPath, so your team can focus on your customers.

Who we work with

  • Debt counselling & collections
  • Call centres & BPOs
  • ISPs & telecoms
  • Retail, services & SMEs

Let’s talk about your team

Tell us how your team talks to customers today. We’ll show you SwitchPath live and recommend the right fit — Messaging, Dialler or Communicator.

Book a demo 087 501 0000