SwitchPath Messaging
One shared WhatsApp inbox for your whole team — with templates, broadcasts, consent and a mobile app.
Products
Choose your path
Three products for three kinds of team. Start with the one that fits how you work today — we help you choose.
The products
SwitchPath Dialer
Predictive, auto and preview dialling, inbound call flows and WhatsApp — run from the browser, on telephony you control.
SwitchPath Communicator
The full contact centre: WhatsApp messaging and calling, inbound calls and predictive outbound dialling in one agent console.
Side by side
What each product includes
| Feature | Messaging | Dialer | Communicator |
|---|---|---|---|
| Shared WhatsApp inbox for the team | |||
| Approved templates and broadcasts with consent | |||
| Answer WhatsApp calls in the browser | |||
| Mobile app for your team | |||
| Predictive, auto and preview outbound dialling | |||
| Inbound queues, ring groups, hours and voicemail | |||
| Scripts, dispositions and callbacks | |||
| Call recording and live floor view | |||
| One case history and one queue across WhatsApp and voice | |||
| WhatsApp Flows, rules engine and public API |
Not sure? Most teams start with Messaging or the Dialer and move to the Communicator as they grow. Ask us.
Let’s talk about your team
Tell us how your team talks to customers today. We’ll show you SwitchPath live and recommend the right fit — Messaging, Dialer or Communicator.