For outbound and inbound call teams

SwitchPath Dialer

A browser-based dialer for outbound campaigns and inbound call flows, with WhatsApp chat and voice built in. Agents work in the browser; you keep the recordings and the data.

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Best for

Is SwitchPath Dialer right for you?

  • Sales, collections and retention teams making outbound calls
  • Teams that also take inbound calls on the same numbers
  • Businesses that want recordings and data on infrastructure they control

SwitchPath Dialer in 80 seconds

A short film of the real agent workspace and campaign settings. All names and numbers in it are fictional.
What you get

Features

Dialling that keeps up

  • Predictive dialling: dials ahead of free agents and connects answered calls, keeping abandoned calls under the campaign’s ceiling, with a recorded message for any that are
  • Auto dialling: one call per free agent, never over-dialled
  • Preview dialling: the agent sees the contact and dials when ready
  • Answering-machine detection, per campaign
  • Per-campaign caller ID on every outbound call

The agent workspace

  • Scripts with live merge fields, filled in with the contact’s details
  • Screen pop as the call connects, with “tried before” flags
  • Dispositions, notes and mandatory wrap-up, so no result is missed
  • Agent-owned callbacks that come back at the scheduled time
  • Browser softphone (WebRTC), or an optional desk phone

Lead lists and campaigns

  • CSV upload with number normalisation and a do-not-call report — nothing dropped silently
  • Do-not-call numbers checked at upload and again at dial time
  • Several lists per campaign; campaigns owned by managers and editable while live

Inbound call flows

  • Ring groups and queues with ring-all, fairest, in-order and round-robin strategies
  • Weekly hours, holidays and night mode, with force open or closed on the spot
  • Chained failover — queue to ring group to voicemail — and missed calls captured for follow-up
  • Custom greetings, music on hold and voicemail handled in the browser
  • Optional closer team with attended transfers and screen-pop handover

WhatsApp in the same workspace

  • Two-way WhatsApp messaging, matched to the contact and campaign
  • Agents can chat while on a call; approved templates and media
  • WhatsApp voice calls through your telephony, recorded and logged like phone calls

Oversight and control

  • Inbound, outbound and WhatsApp calls recorded automatically, with pause and resume
  • Live floor view of agents, states and campaigns; per-agent reports and a full audit trail
  • Single sign-on and clear roles: agent, team leader, manager and administrator
  • Trunks, extensions and queues managed in the browser — no hand-editing config

The other SwitchPath products

Compare all three

SwitchPath Messaging

One shared WhatsApp inbox for your whole team — with templates, broadcasts, consent and a mobile app.

SwitchPath Communicator

The full contact centre: WhatsApp messaging and calling, inbound calls and predictive outbound dialling in one agent console.

See SwitchPath Dialer live

Tell us how your team talks to customers today. We’ll show you SwitchPath live and recommend the right fit — Messaging, Dialer or Communicator.

Book a demo 087 501 0000