One inbox, the whole team
- Every customer in one list; anyone on the team can reply
- New messages arrive the moment they are sent
- See when your message has been delivered, and when it has been read
- Send photos and documents right from the conversation
For smaller teams on WhatsApp
SwitchPath Messaging
Your customers are on WhatsApp. SwitchPath Messaging brings your whole team into one shared inbox, so every message gets an answer — from the office or from their phones.
Best for
Is SwitchPath Messaging right for you?
- Small and growing businesses that sell and support on WhatsApp
- Teams sharing one WhatsApp business number
- Owners who want to see every conversation in one place
SwitchPath Messaging in 80 seconds
What you get
Features
Templates and calls
- After 24 hours without a message from the customer, pick an approved template, fill in the blanks and send
- Customers can call you on WhatsApp, and your team answers in the browser
Contacts in one place
- One record per customer: details, tags, your own custom fields and marketing consent
- Import your customer list from a spreadsheet — see new contacts, updates and problems before anything is saved
Broadcasts, with consent
- Reach everyone with a chosen tag at once, using an approved template
- Only people who have said yes receive it — you see who was left out before you send
- A reply of STOP opts the person out automatically and leaves them off every broadcast after that
Right from their phones
- Mobile app so your team can keep conversations going away from the desk
- Admin, Agent and Read-only roles — each sees exactly what they need
The other SwitchPath products
Compare all three
Predictive, auto and preview dialling, inbound call flows and WhatsApp — run from the browser, on telephony you control.
The full contact centre: WhatsApp messaging and calling, inbound calls and predictive outbound dialling in one agent console.
See SwitchPath Messaging live
Tell us how your team talks to customers today. We’ll show you SwitchPath live and recommend the right fit — Messaging, Dialer or Communicator.